What you will find in this document.
We are Opella Healthcare Group SAS ("Opella", "we", "us" or "Controller"), a company with registered office at 157 Avenue Charles De Gaulle 92200 Neuilly-sur-Seine (France).
Your Personal Data (or Data) is any information that is about you, or is related to you and used to learn, evaluate, or decide something about you. This Privacy Notice explains what Data we collect when you interact with this Website, why we collect it, how we use it, and what rights you have about it.
Unless indicated otherwise, we are responsible for the use of your Data, as described in this Privacy Notice and according to applicable data protection laws.
What Data we collect about you.
When you visit and interact with this Website, we collect:
- Device and equipment information, such as the IP address, device type, unique device identification number, browser type, operating system, broad geographic location (e.g., country or area), and other technical information;
- Preferences and behavioral information such as the contents accessed, the links clicked, dates and times of connection, personalized settings and choices, including but not limited to preferences about language and cookies.
Only if you use the contact forms on this website, we also collect the following Data directly from you:
- Personal identification data, such as name and surname;
- Contact details, such as addresses, email addresses, and phone numbers;
- Organizational affiliation data, such as company or organization, job title, or role;
- Communication information, such as subject and content of communications, as well as communication logs and meta-data (e.g., date, time, duration, location, addressees, sender, etc.);
- Medical and health information, such as pre-existing conditions, allergies, prescriptions, product usage information, description of adverse events and reactions (limited to the information you may share with us to report an adverse event using our contact form).
How we collect your Data.
We collect your Data through automated tools or tracking technologies, when you interact with this Website for device, equipment, preferences and behavioral information.
For further details on how we use tracking technologies on this Website please refer to the Cookie Preference Center.
We may also collect Data directly and knowingly from you, when you fill-in our contact forms on Opella.com.
Why we use your Data.
When you visit this Website, your Data is collected and processed to fulfill our legitimate interests to:
- develop and operate our digital platforms and tools;
- protect our staff, visitors, assets and information;
- develop and improve our products and services;
- establish, exercise or defend our legal rights;
when, for example, to:
- improve the structure and content of this Website;
- provide you with a better browsing experience by optimizing content for your device;
- detect possible security threats to this Website; or
- detect possible violations of this Website's legal terms.
Your Personal Data may also be processed to fulfill our legal, regulatory, ethical and compliance obligations, for example:
- to respond to subpoenas, court orders, or other legal requests from government authorities;
- to allow for compliance with data protection laws.
When you submit a request using the contact forms available on this Website, your Data is also collected and processed to fulfill our and our affiliates’ legitimate interests to provide support, assistance and care to reply to your request.
A full list of our affiliates is available at: https://www.opella.com/en/privacy-center/documents/ListOfOpellaAffiliates-en-GL.
If you use the contact forms available on this Website to report an unexpected adverse event, the affiliate in the country where the report is submitted will be responsible for the processing of personal data for the purpose of responding to and managing your report in order to comply with its medical and pharmacovigilance obligations.
If you want to know more about how Data is processed to handle pharmacovigilance and product quality complaints, you can read our Global Privacy Notice to retail customers and users of our products available at https://www.opella.com/en/privacy-center/global-notices/consumers-en-gl.
Who can access your Data.
Only authorized recipients have access to your Personal Data to conduct one of the activities described above. Such recipients include:
- our employees and staff;
- other affiliates in our group;
- our partners such as service providers or vendors acting upon our instructions for website hosting and/or data analysis;
- regulatory bodies, public authorities, courts, and law enforcement bodies.
When required by law, we enter into contractual agreements with these recipients so that they agree to provide adequate protection measures, not to use the Data for purposes other than those described in this Privacy Notice and cooperate with us to ensure that your rights are exercised.
Where is your Data processed.
We are part of a multinational group with employees, affiliates, partners and subcontractors located around the world. Consequently, your Data may be processed and accessed in countries where different data protection laws apply.
When Personal Data is transferred to or accessed in other countries, we ensure that the laws in force in the recipient's country provide adequate protection. If this condition is not met, we commit to adopting one of the mechanisms provided by law to ensure the appropriate protection of the Personal Data in the destination country. This includes, for example, the adoption of the European Commission’s Standard Contractual Clauses.
How long we keep your Data.
How we protect your Data.
While we strive to protect your Personal Data, no Data transmission or storage can be guaranteed as 100% secure. To protect your Data we implemented a variety of technical and organizational measures aimed at mitigating the risk that such Data is leaked, lost, or used for unauthorized purposes.
These measures consider the state of the art, the costs of implementation and the nature, scope, context and purposes of processing as well as the risks of varying likelihood and severity for the rights and freedoms of natural persons.
If a security incident occurs and affects your Personal Data, we will take reasonable actions to further mitigate possible impacts on you. When the incident is likely to result in serious harm this may include a notification to you or to competent authorities when necessary.
Children Data.
Our Website is not intended for children under the age of 13. If you’re under 13, do not use this Website.
We neither knowingly solicit Data from, nor target, children. If you’re a parent or guardian and you’re aware that your child has provided us with his/her Data, please contact us using the contact details indicated in this privacy notice. We’ll take the necessary steps to delete such Data.
Your rights.
You are entitled to:
- have access to, and receive a copy of your Data;
- obtain the rectification of your Data, should it be inaccurate, incomplete, or obsolete;
- obtain the deletion of your Data in situations set forth by applicable data protection laws (“right to be forgotten”);
- withdraw your consent to data processing at any time, without affecting the lawfulness of processing, where your Data has been collected and processed on the basis of your consent;
- object to the processing of your Data, where it has been collected and processed on the basis of our legitimate interests;
- request a limitation of data processing activities, in the situations set forth by applicable laws;
- request that some of the Data you provided to us is brought to you, or to another Controller, in a commonly used, machine-readable format.
If you want to exercise any of your rights, please submit a request using this online form https://www.opella.com/en/privacy-center or use the other contacts indicated below.
You are also entitled to lodge a complaint with your local Data Protection Authority.
Contact us.
If you have a question or any concerns regarding our use of your Data, visit https://www.opella.com/en/contact.
Alternatively, you can send an email to our Data Protection Officer at Opella-Privacy-Office@sanofi.com.
Changes to this Privacy Notice.
